Privacy Policy

1. Introduction

Holistic Hormone Harmony Clinic ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic) where applicable.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, date of birth, and contact details (email address, phone number, residential address)
• Health insurance details
• Medical history, current health conditions, and symptoms
• Laboratory test results and pathology reports
• Treatment plans and clinical notes
• Prescription and medication information
• Billing and payment information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing healthcare services and medical treatment
• Conducting laboratory tests and interpreting results
• Developing and implementing treatment plans
• Communicating with you about appointments and treatment
• Processing payments
• Maintaining medical records in accordance with legal requirements
• Improving our services and website functionality
• Sending appointment reminders and health-related communications
• Complying with legal and regulatory obligations

4. Disclosure of Your Information

We may disclose your personal information to:

• Healthcare providers: Other medical practitioners involved in your care
• Pathology laboratories: For conducting blood tests and analysis
• Compounding pharmacies: For preparing customised medications
• Health insurers: For processing claims and rebates
• IT service providers: Who assist in maintaining our systems and records
• Legal and regulatory bodies: Where required by law or to protect our rights

We will not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Health Information

Your health information is treated with the highest level of confidentiality and security. Health information will only be used and disclosed for the primary purpose of providing healthcare services, unless you have consented to other uses, or where permitted or required by law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Secure, encrypted storage of electronic health records
• Access controls and authentication requirements
• Regular security assessments and updates
• Staff training on privacy and data protection
• Secure communication channels for transmitting sensitive information

7. Your Rights and Choices

Under Australian privacy law, you have the right to:

• Access: Request access to your personal and health information
• Correction: Request correction of inaccurate or incomplete information
• Withdraw consent: Withdraw consent for certain uses of your information
• Complaint: Lodge a complaint if you believe your privacy has been breached

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

9. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services, including:

• Online booking platforms
• Payment processors
• Analytics services

10. Retention of Information

We retain your personal and health information for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised "Last updated" date.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us: